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Privacy Policy

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Last updated: 16th August 2026

Samantha Moller-Bowden respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information I collect, why I collect it, how I use it, who I may share it with and the rights you have in relation to your information.

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1. Who I am

This website and online shop are operated by:

Samantha Moller-Bowden
Sole trader
13 Duthie Road
Tarves
Scotland
AB41 7JX

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For data protection purposes, Samantha Moller-Bowden is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact me at:

Email: smollerbowden@gmail.com

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2. Information I collect

The information I collect depends on how you interact with the website.

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When you place an order

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I may collect:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number if you provide one;

  • details of the products you purchase;

  • order and transaction information;

  • information relating to delivery, returns or refunds; and

  • information you provide when contacting me about your order.

 

Payment card details are processed by the relevant payment provider and are not stored by me as full payment-card information.

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When you contact me

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If you contact me by email, through a website form or in relation to an order, I may keep your name, contact details and the contents of your communication so that I can respond to you and maintain an appropriate record.

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Newsletter and email updates

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If you choose to subscribe to my newsletter or email updates through the website, I may collect your email address and subscription preferences.

The newsletter service is currently managed through Wix.

You can unsubscribe from marketing emails at any time using the unsubscribe facility provided in the email or by contacting me directly.

Local collection

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If you choose local collection, I may use your name, email address and order information to arrange a suitable collection time.

The collection address is not separately published as a customer-facing collection location. Once a collection has been agreed, I will provide the relevant address and arrangements privately by email.

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Website usage

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When you visit the website, certain technical information may be collected, including information about your device, browser, pages visited and how you interact with the website.

Some information may be collected using cookies or similar technologies.

Essential technologies may be used where necessary for the website to operate. Non-essential cookies and similar technologies will be used only where the appropriate consent has been obtained.

Further information will be provided in the Cookie Policy.

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3. How I use your information

I may use your personal information to:

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  • process and fulfil orders;

  • arrange delivery or local collection;

  • process payments;

  • communicate with you about an order;

  • respond to enquiries;

  • manage returns, refunds and complaints;

  • provide customer service;

  • maintain appropriate business, accounting and transaction records;

  • send newsletters and marketing communications where you have provided the required consent;

  • improve the website and customer experience;

  • understand website usage where appropriate consent has been given;

  • maintain website security and prevent fraud or misuse; and

  • comply with legal and regulatory obligations.​

4. Lawful bases for using your information

Depending on the circumstances, I rely on the following lawful bases for processing personal information:

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Contract

I may process information where it is necessary to enter into or fulfil a contract with you, such as processing an order and arranging delivery.

 

Legal obligation

I may process and retain information where this is necessary to comply with legal, accounting or tax obligations.

 

Legitimate interests

I may process information where it is necessary for legitimate business purposes, such as responding to enquiries, maintaining appropriate business records, protecting the website and improving my services, provided those interests are not overridden by your rights.

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Consent

I may rely on your consent where you have actively chosen to receive marketing communications or where consent is required for non-essential cookies or similar technologies.

Where processing is based on consent, you can withdraw that consent at any time.

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5. Who I share information with

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I only share personal information where reasonably necessary to operate the business, fulfil an order, provide a service or comply with the law.

Depending on how you use the website, this may include:

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  • Wix, which provides the website, ecommerce, hosting and related services;

  • payment providers used to process transactions;

  • delivery and postal services;

  • technology providers supporting the operation and security of the website;

  • email and newsletter services provided through Wix;

  • professional advisers where reasonably necessary; and

  • government, regulatory or law-enforcement authorities where legally required.

 

Third-party providers may process personal information on my behalf and are expected to handle it securely and in accordance with applicable data protection requirements.

Some service providers may process information outside the UK. Where this occurs, appropriate safeguards will be used where required by UK data protection law.

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6. How long I keep your information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any period required to meet legal, accounting or tax obligations.

The retention period will depend on the type of information and why it is being held.

For example, information relating to purchases may need to be retained for longer than an ordinary customer enquiry.

If you subscribe to marketing communications, your information will generally be retained while you remain subscribed, subject to any legal requirement to retain a record of your preferences or previous consent.

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7. Your rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

  • request access to the personal information I hold about you;

  • ask for inaccurate information to be corrected;

  • ask for information to be deleted where there is no lawful reason for me to continue holding it;

  • ask for processing to be restricted in certain circumstances;

  • object to certain processing, including direct marketing;

  • withdraw consent where processing is based on consent; and

  • request a copy of certain personal information in a portable format.

 

If you wish to exercise any of these rights, please contact me using the email address above.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled properly.

ICO website: https://ico.org.uk/

I would appreciate the opportunity to resolve your concern directly first where possible.

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8. Marketing communications

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If you subscribe to my newsletter, I may send you information about:

  • new collections;

  • products;

  • stories and Journal articles;

  • recipes;

  • playlists and music;

  • studio news; and

  • other relevant Samantha Moller-Bowden content.

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You can unsubscribe at any time.

Your decision to receive marketing communications is separate from agreeing to these website Terms & Conditions.

 

9. Cookies and similar technologies

This website uses cookies and similar technologies to provide essential website functionality and, where permitted, to understand how visitors use the site and provide certain functionality.

Where non-essential cookies or similar technologies require consent, consent will be requested before they are used.

Please see the Cookie Policy for further information.

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10. Third-party websites and services

The website may contain links to third-party websites and services, including social media platforms, Spotify and YouTube.

Following a link to another website means you are leaving the Samantha Moller-Bowden website. I am not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy information provided by those websites before submitting personal information to them.

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11. Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to the website, the services I use, the information I collect or applicable legal requirements.

The latest version will always be published on this page.

 

12. Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Samantha Moller-Bowden
Email: smollerbowden@gmail.com

Business address:
13 Duthie Road
Tarves
Scotland
AB41 7JX

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